CAFE MANAGER

Job Description

SANA’s brand new retail studio in the heart of Downtown Detroit will feature a fully functional matcha and espresso bar, and we are currently seeking Baristas to join us! The position features a six-month placement at the Downtown Detroit location, with opportunities to grow as we work to expand our SANA CAFE footprint. Our goal is to create an exceptionally intentional and well crafted experience for every guest.

We will aim to have a start-up team of 12 baristas. Group training sessions led by our cafés Head Manager will be held at the café prior to grand opening. Attendance for group training is required.

Responsibilities include but are not limited to:

• Minimum six months of prior café management experience.
• Proficient attention to detail and passion for quality craftsmanship. 
• Ability to maintain a calm, professional composure especially in high-volume service.
• Comfortable with conflict resolution and confident in de-escalation. 
• Impeccable hospitality and professionalism amongst customers and coworkers.
• Expertise in floor mapping and shift delegation. 
• Skilled in espresso extraction and basic espresso machine maintenance. 
• Willingness to learn and adapt as our café launches publicly.
• Passion for enriching and preserving our café work culture and brand reputation.

Requirements:

• Ensure shifts run seamlessly and comply with operation standards.
• Oversee and coach baristas to ensure consistent, respectful, and high quality performance at all times. 
• Efficiently delegate baristas to complete all required tasks during service hours, opening/closing procedures, and basic/weekly deep cleanings. 
• Record daily reports of all major completed tasks. 
• Manage and maintain perishable-product ingredients such as milks, cold foams, fresh syrups, and matcha powder with FIFO. 
• Initiate and complete house-made syrup recipes when stock is low. 
• Organize product inventory and storage spaces. 
• Report to the Head Manager regarding low inventories, staffing/customer issues, or operational concerns.
• Educate customers on our products and preparation of beverages if inquired. 
• Provide recommendations to accommodate customers' needs. 
• Follow opening, closing, and all other daily operating procedures precisely. 
• Manage and maintain a sanitary and presentable work space at all times. 
• Build positive and strong rapport with customers.
• Cultivate and preserve an uplifting and adaptable work environment amongst your fellow SANA CAFÉ community members. 

We are looking forward to connecting and learning about your coffee management journeys!