We accept eligible returns within 14 days.

Online Orders
Online orders are eligible for returns or exchanges within 14 days of delivery. A $10 return fee applies to online returns, and each order is eligible for one complimentary exchange.

To start a return or exchange, please use our Returns & Exchanges Portal:
Start a Return or Exchange Click Here

In-Store Purchases
In-store purchases may be returned for a refund within 14 days of the original purchase date.

For both online and in-store returns, items must be:

• Unworn and unused
• Unwashed
• In original condition
• Returned with all original tags attached
• Returned in the original packaging
  

We reserve the right to deny a return or exchange if an item does not meet these requirements.

The following items are final sale and are not eligible for returns or exchanges:

• Sale or discounted items
• Black Friday purchase
• Mystery Box purchases
• Gift cards
• Items specifically marked Final Sale
• Any other items specifically identified as non-returnable at the time of purchase

Once we receive your return or exchange, please allow 1–5 business days for processing.

For approved refunds, please allow an additional 1–3 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or financial institution.

If you received a damaged, defective, or incorrect item, please submit your request through our Returns & Exchanges Portal:
Start a Return or Exchange: Click Here

For additional assistance, please contact us at support@sanadetroit.com.

We do our best to accommodate address changes when possible. However, once an order has been placed, we cannot guarantee that the shipping address can be changed.

If you need to update your address, please contact us at support@sanadetroit.com as soon as possible. If an order has already been processed, packed, or shipped, we may be unable to make the requested change.

SANA is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

We do our best to process orders as quickly as possible. If you need to cancel an order, please contact us at support@sanadetroit.com as soon as possible.

Once an order has been processed, packed, or shipped, we may be unable to cancel it.

SANA reserves the right to cancel or refuse an order at our discretion, including in cases involving inventory availability, pricing or product listing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling an order.

If we cancel an order, any payment collected for that order will be refunded to the original payment method.

Although we make every effort to maintain accurate inventory, inventory availability can occasionally change before an order is fulfilled. If an item becomes unavailable after your order is placed, we may cancel that portion of the order and issue a refund for the unavailable item.

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate. However, errors may occasionally occur.

SANA reserves the right to correct errors and, when necessary, cancel an order placed with an incorrect price, description, promotion, or product availability. If your order is canceled for this reason, you will receive a refund for the amount paid.

Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances outside of SANA's control.

We are not responsible for delays caused by the shipping carrier after an order has been shipped. If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the carrier directly and reach out to us at support@sanadetroit.com for assistance.

Promotional offers cannot be combined unless otherwise stated. Promotions and discounts may have additional terms or exclusions, which will be communicated at the time of the promotion.

SANA reserves the right to modify, extend, or end a promotion at any time unless otherwise required by law.

SANA reserves the right to update or modify our return, exchange, shipping, and order policies at any time. The policy in effect at the time of purchase will generally apply to that order, unless otherwise required by law.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.