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Frequently asked questions
How do I return my order?
If you would like to return your order, please email us at support@sanadetroit.com. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the email is complete, we will reach out to you accordingly. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help. Please remember ALL DROP ITEMS ARE FINAL SALE.
Can I still change my order?
If you want to change your order, please email us at support@sanadetroit.com. We will see what is still possible. If this is a drop based item, you will have 48 hours to fix your order.
Do you restock sold-out items?
Once a drop sells out, it’s gone for good—we don’t restock limited collections. Our evergreen pieces, however, are always available, and if they sell out, they may return.
What are your shipping options?
We offer standard and expedited shipping. Most drop-based items take 3-5 weeks for delivery, while non-drop items typically ship within 3-7 business days.
Do you ship internationally?
Yes, we ship globally for a flat fee. Please note, we are not responsible for customs duties and taxes. Shipping times and rates depend on the destination.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by e-mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Account & Login
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
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