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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
RETURN & EXCHANGES
Return & Exchange Window
You have 14 days from the delivery date to initiate a return or exchange.
Return Fees
All approved returns are subject to a $10 return label fee, which will be deducted from your refund or store credit.
If refunded for store credit $10 fee will not be applied.
Depending on inventory, returns may be issued for store credit only.
Price Adjustments
Price adjustments are not offered during Black Friday, Cyber Monday, or any sitewide promotional periods.
How to Initiate a Return or Exchange
To request a return or exchange within the approved window, please email support@sanadetroit.com with:
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Your order number
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The reason for your request
Exchanges
Each order is eligible for one complimentary exchange.
If a return is approved instead of an exchange, the $10 return label fee will apply.
Item Condition Requirements
Returned items must:
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Have original tags attached
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Be in original packaging
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Be unworn, unwashed, and undamaged
Final Sale Items
Black Friday, Cyber Monday, final-sale items, promotional sales, and gift cards are not eligible for return or exchange and cannot be cancelled.
Order Changes
We do our best to accommodate order changes when possible; however, we are not responsible for orders that are incorrect or have incorrect shipping addresses, so please ensure all information is accurate before placing your order.
Additional Terms & Conditions
- Shipping and delivery fees are non-refundable unless the item is defective or shipped in error by us.
- We reserve the right to deny returns or exchanges for items that show signs of wear, damage, misuse or alteration.
- We reserve the right cancel orders at our discretion
- We reserve the right to limit or refuse repeated returns/exchanges or abuse of the policy, consistent with industry safeguards.
- Please allow 1–3 business days for a response from our Customer Support team. We respond to every message in the order it’s received, so sending multiple emails about the same request may actually slow things down — thank you for your patience!
REWARDS FAQ
HOW DO I JOIN SANA REWARDS?
Joining is free. Tap “Download Now” to get started. You’ll earn 50 points just for signing up. Already have an account? You’re automatically part of SANA Rewards.
WHAT OTHER WAYS CAN I EARN POINTS BESIDES SHOPPING?
You can earn points by completing achievements — like following us on Instagram, placing 3 tee orders, collecting 5 hoodies over time, and more. Download the SANA App and join Rewards to track your progress and discover new ways to earn points as they’re added.
HOW DO I REDEEM MY POINTS
Every $1 you spend gets you 5 points back. Redeem your points at checkout and start saving on your next purchase.
WHY AM I NOT SEEING POINTS FROM MY PAST ORDERS?
If you’re not seeing points from past orders, it’s likely because your contact information wasn’t added at the time of purchase, which prevented us from syncing your order. Make sure to add your first name, last name, email, and any other required info to your account so your points can be properly synced and credited.
I HAVE TWO ACCOUNTS. HOW DO I MERGE THEM?
You are allowed one account merge. To request a merge, please email support@sanadetroit.com with the subject line “Merge Accounts”. Include the following in your request:
- A photo ID for verification
- The full names associated with both accounts
- The emails and phone numbers linked to each account
- Specify which account you want merged into the other
Once we receive your request, our team will review and merge the accounts for you.
HOW DO I CHECK MY POINT BALANCE?
You can check your points balance by logging into your account on the SANA App. Head over to Rewards, and your loyalty profile will show your current points total.
DO MY POINTS EXPIRE?
Points Never Expire. As long as you stay active in the program, your points are yours — and you can flex the amount you’ve spent with us as a status to your friends and family.
ISSUES WITH YOUR ACCOUNT?
Email us at support@sanadetroit.com and we’ll help with any issues you’re experiencing with your account. Please allow 5–7 business days for a response, as our Loyalty team is very busy and we’re working hard to get to everyone.
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