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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
RETURN & EXCHANGES
For purchases made between November 8, 2025 and December 24, 2025:
- You will have until December 31, 2025 to initiate an exchange.
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For returns: Depending on inventory, you may return for store credit only.
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Price adjustments are not offered during Black Friday, Cyber Monday, or any site wide promotional periods.
- If you would like to exchange/return your order in the approved window, please email us at support@sanadetroit.com with your order number and the reason for your request.
- Each order is eligible for one complimentary exchange, if a return is approved you are subject to a $10 return fee.
- Original tags must be attached, and the item must be returned in its original packaging. The item must not be worn, washed, or damaged in any way.
- Black Friday, Cyber Monday, Final-sale times, other promotional sales, and gift cards are not eligible for return, exchanges and cannot be cancelled.
Additional Terms & Conditions
- Shipping and delivery fees are non-refundable unless the item is defective or shipped in error by us.
- We reserve the right to deny returns or exchanges for items that show signs of wear, damage, misuse or alteration.
- We reserve the right to limit or refuse repeated returns/exchanges or abuse of the policy, consistent with industry safeguards.
- Please allow 1–3 business days for a response from our Customer Support team. We respond to every message in the order it’s received, so sending multiple emails about the same request may actually slow things down — thank you for your patience!
REWARDS FAQ
HOW DO I JOIN SANA REWARDS?
Joining is free. Tap “Download Now” to get started. You’ll earn 50 points just for signing up. Already have an account? You’re automatically part of SANA Rewards.
WHAT OTHER WAYS CAN I EARN POINTS BESIDES SHOPPING?
You can earn points by completing achievements — like following us on Instagram, placing 3 tee orders, collecting 5 hoodies over time, and more. Download the SANA App and join Rewards to track your progress and discover new ways to earn points as they’re added.
HOW DO I REDEEM MY POINTS
Every $1 you spend gets you 5 points back. Redeem your points at checkout and start saving on your next purchase.
WHY AM I NOT SEEING POINTS FROM MY PAST ORDERS?
If you’re not seeing points from past orders, it’s likely because your contact information wasn’t added at the time of purchase, which prevented us from syncing your order. Make sure to add your first name, last name, email, and any other required info to your account so your points can be properly synced and credited.
I HAVE TWO ACCOUNTS. HOW DO I MERGE THEM?
You are allowed one account merge. To request a merge, please email support@sanadetroit.com with the subject line “Merge Accounts”. Include the following in your request:
- A photo ID for verification
- The full names associated with both accounts
- The emails and phone numbers linked to each account
- Specify which account you want merged into the other
Once we receive your request, our team will review and merge the accounts for you.
HOW DO I CHECK MY POINT BALANCE?
You can check your points balance by logging into your account on the SANA App. Head over to Rewards, and your loyalty profile will show your current points total.
DO MY POINTS EXPIRE?
Points Never Expire. As long as you stay active in the program, your points are yours — and you can flex the amount you’ve spent with us as a status to your friends and family.
ISSUES WITH YOUR ACCOUNT?
Email us at support@sanadetroit.com and we’ll help with any issues you’re experiencing with your account. Please allow 5–7 business days for a response, as our Loyalty team is very busy and we’re working hard to get to everyone.
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