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Retail Associate (Floor Team)
Retail Associate (Floor Team) APPLY NOW
Retail Associate (Floor Team)
Job Description
SANA is looking for Retail Associates to join our first retail store in Detroit. This role is the core of our in-store experience. You’ll be working directly with customers every day, helping bring the SANA brand to life on the floor.
We’re looking for people who are comfortable in a fast-paced retail environment, have strong attention to detail, and understand how to deliver a great customer experience while representing the brand the right way.
Responsibilities include but are not limited to:
- Assist customers with product selection, sizing, and styling guidance
- Maintain a strong presence on the sales floor during both normal and high-traffic hours
- Support daily store operations and ensure smooth customer flow
- Keep the store clean, organized, and visually aligned with brand standards
- Assist with restocking, folding, tagging, and overall product organization
- Support new drops, product launches, and in-store events
- Represent the SANA brand in a professional and consistent way at all times
- Communicate customer feedback and in-store insights to management team
Requirements:
- Previous retail or customer service experience preferred
- Strong communication and people skills
- Ability to work in a fast-paced, high-volume environment
- Attention to detail and ability to maintain store presentation standards
- Comfortable working flexible hours, including weekends and drop days
- Interest in fashion, streetwear, or retail culture is a plus
- Team player mindset with strong reliability and consistency
APPLICATION FORM
* RequiredREWARDS FAQ
HOW DO I JOIN SANA REWARDS?
Joining is free. Tap “Download Now” to get started. You’ll earn 50 points just for signing up. Already have an account? You’re automatically part of SANA Rewards.
WHAT OTHER WAYS CAN I EARN POINTS BESIDES SHOPPING?
You can earn points by completing achievements — like following us on Instagram, placing 3 tee orders, collecting 5 hoodies over time, and more. Download the SANA App and join Rewards to track your progress and discover new ways to earn points as they’re added.
HOW DO I REDEEM MY POINTS
Every $1 you spend gets you 5 points back. Redeem your points at checkout and start saving on your next purchase.
WHY AM I NOT SEEING POINTS FROM MY PAST ORDERS?
If you’re not seeing points from past orders, it’s likely because your contact information wasn’t added at the time of purchase, which prevented us from syncing your order. Make sure to add your first name, last name, email, and any other required info to your account so your points can be properly synced and credited.
I HAVE TWO ACCOUNTS. HOW DO I MERGE THEM?
You are allowed one account merge. To request a merge, please email support@sanadetroit.com with the subject line “Merge Accounts”. Include the following in your request:
- A photo ID for verification
- The full names associated with both accounts
- The emails and phone numbers linked to each account
- Specify which account you want merged into the other
Once we receive your request, our team will review and merge the accounts for you.
HOW DO I CHECK MY POINT BALANCE?
You can check your points balance by logging into your account on the SANA App. Head over to Rewards, and your loyalty profile will show your current points total.
DO MY POINTS EXPIRE?
Points Never Expire. As long as you stay active in the program, your points are yours — and you can flex the amount you’ve spent with us as a status to your friends and family.
ISSUES WITH YOUR ACCOUNT?
Email us at support@sanadetroit.com and we’ll help with any issues you’re experiencing with your account. Please allow 5–7 business days for a response, as our Loyalty team is very busy and we’re working hard to get to everyone.
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